Help Center

FAQ

• Getting Started

  • What is Postable?
  • How do I get started?
  • Can I send a card without creating an account?
  • Are you printing and mailing the cards for me?
  • What if I want to mail the card myself?

• Ordering and Delivery

  • How long does it take for a card to arrive?
  • What if I’m sending my card outside of the United States?
  • How do I cancel my order?
  • Can I make a change after my order has been processed?
  • Can I cancel a card that I have scheduled for later?
  • Can I track the cards you mailed for me?
  • Can I track my boxed orders of cards?
  • Can I expedite my order?
  • Do you use real stamps?
  • Can I send cards if I live outside of the United States?
  • Can I mail cards to recipients outside of the US?
  • What countries can I ship a box to?
  • How do I apply a promo code to my order?
  • Can I use more than one promo code for the same order?

• When To Mail Cards

  • Wedding
  • Baby
  • General Invitations
  • Holiday Cards

• Address Book

  • Is the Postable Address Book free?
  • How do I fill up my address book?
  • Where do I find my Postable link?
  • Do I send the link from my own email account?
  • Can I change my personal link?
  • Can I choose the fields that are included in my personal address request form?
  • Can someone else send out my link for me?
  • How do I import contacts?
  • I’m having trouble importing my contacts. Help!
  • Can I export my address book?
  • Can I delete my entire address book and start over?
  • How can I organize my address book?
  • Can the address book accept international addresses?
  • Why do you recommend that I fill up my address book before sending cards?
  • Do you send birthday reminders for my contacts’ upcoming birthdays?
  • Can I just use the address book and not send any cards?
  • Is there a way to send an email to all of my contacts asking if their addresses are up to date?
  • Can I get address labels made from my saved contacts?
  • I already have the cards. Can I order only addressed envelopes?

• Pricing and Payment

  • How much does Postable cost?
  • Do you offer volume discounts?
  • How does account credit work?
  • Where do I purchase account credit?
  • Is this a subscription service?
  • Are there any hidden fees?
  • Does it cost more if I use my own design?
  • What do you accept for payment?
  • What would cause an error when trying to use my credit card?
  • Does it cost more to order a box of cards instead of mailing directly to the recipients?
  • What are your box shipping rates?
  • How much do the stamps cost?

• Business

  • Can I brand my card design for my business?
  • Can I send the same message to all of my contacts at once?
  • How does the automated birthday card feature work?
  • How do the automated anniversary cards work?
  • Can I remove the Postable branding from my cards?
  • How can I upload or edit the logo associated with my account?
  • Can I get a receipt for my order?
  • How do I purchase account credit?
  • Does account credit expire?

• Card Projects

  • Where can I see all of the cards I’ve sent?
  • How can I check the address or scheduled date for a sent card?
  • Do I need to finish my project right now?
  • Why does my message look cut off in the preview?
  • How do I order more of an existing project?
  • How can I rename my project?
  • Is there a way to duplicate my project?

• Cards and Envelopes

  • Tell me more about these amazing cards. Who designed them?
  • Am I able to browse by artist?
  • Are your cards recycled?
  • Do you also sell e-cards?
  • What are the dimensions of your cards?
  • What file type should I use for my image?
  • Why does my photo have a low resolution warning?
  • Do you have blank cards that I can use to upload my own design?
  • What color envelopes do you have available?
  • I’m an artist and I’d love to show you some of my card designs.

• Boxes

  • Can I have cards sent to me instead of directly to my recipients? I want to add something to the cards before I mail them.
  • Can I buy a box of cards without messages?
  • If I order a box of cards, will the envelopes be unsealed?
  • Can I have the cards shipped to me with addressed and stamped envelopes?

• Fonts and Message

  • What’s up with the handwriting fonts?
  • Do people think that the handwriting fonts are real?
  • Do you have other kinds of fonts that don’t look like handwriting?
  • Can I change fonts?
  • Can I use multiple fonts within one card?
  • Will the same font be used for both my card and envelope?
  • Can I change the size of the font in my message?
  • Is there a limit on the amount of text I can write in my message?
  • Can I write my message in a language other than English?

• Technical/How-To

  • Can I schedule my cards in advance?
  • Does the scheduled date refer to the delivery date or mailing date?
  • How do I edit how the names will appear on the envelopes?

• Your Account

  • How do I delete my account?
  • How can I turn off my birthday reminder emails?
  • How do I change my contact information in my account?
  • How do I see how much account credit I have left?
  • How do I edit the credit card information associated with my account?

• Privacy

  • Do you care what I write in my cards or put on the front of my cards?
  • Is my address book information private and secure?
  • Do you store my credit card information? Is it safe?